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We follow guidelines set out in the Electronic Selling Regulations (ESR) and the Distance Selling Regulations (DSR).
Our web servers and payment methods ensure the security of any personal data you give us via our website. We do not store any such information online. Details taken in person are securely stored by us for the minimum required periods.
See our Privacy Notice for full details.
Payment for any of our products can be made via our website with credit card, debit card, BACS or over the phone with credit card, debit card.
The price displayed on our website may change without notice and does not the constitute the offer to a customer.
In no circumstances will the taking of payment from the customer constitute acceptance of the offer.
The contract will be formed only when the dispatch email has been sent and the goods are sent.
In the event of an item being unavailable, for whatever reason, we reserve the right to refund the customer their money in full and the contract to buy will be cancelled.
A paraglider or paramotor is chosen specifically to suit you and colours/sizes are selected by you subject to availability. On receipt of your order via us, the glider or Paramotor will be manufactured FOR YOU. Because of this, if you have ordered a paraglider or any equipment which is for your individual requirements, which you have secured with a deposit, this deposit will be non-refundable.
If you have bought new stock goods from us via telephone or through our website, you will have 14 working days after the day on which you receive the goods in which to request a refund. This must be in writing or by e- mail; we do not accept cancellations by phone. After the fourteen days has elapsed no refund is due.
All sale/ reduced items are non-refundable. We are happy to exchange your sale/ reduced item within 14 working days after the day in which you receive your goods.
On notification of your wish to cancel, we will refund the purchase price minus delivery charge within 30 days. If you have already received the goods, you must return them to us, unused, in their original packaging and condition. The return postage and packing costs will be yours. We will refund the original purchase price within 30 days.
However, if you have ordered goods from us to your individual specification or colours, then you will not be able to cancel your order or return the goods and we will not issue a refund. This is especially the case when ordering custom colours for your paraglider.
If you buy second hand goods from us, they are sold as seen and described. You can cancel your order as above.
If you part-exchanged goods with us, your cancellation rights are as above. In this event, your second-hand equipment, or a sum equal to the value initially allowed for the second – hand goods, will be made available to you within 10 days.
We cannot be held responsible for your change in personal circumstances, such as relocation; change of mind or change of relationship, at any time. These are post contractual events, over which we have no control, and they are not grounds for refund.
Unless otherwise requested, delivery of goods will be by Royal Mail standard delivery for smaller items, or courier for larger items and overseas. These will be ‘track or trace’ wherever possible. Delivery will be charged to the customer.
(See info under ‘Cancellation of your order’)
If you believe your goods are faulty, please phone us on 07950 484757 to discuss the nature of the problem.
We will always do our best to resolve difficult issues over the phone. If you need clarification about any aspect of our products, please call us on 07950 484757